1. Prepare Estimate
Each customer is assigned an estimator. The Estimator will inspect your vehicle and begin to document the damage. In some cases you may already have preliminary estimate of this damage prepared by your insurance company. If so, please present this written estimate to our estimator.
2. Insurance Approval
Your insurance company must approve the repair estimate before work can begin.
3. Parts ordered electronically
Upon receiving approvals from you and the insurance company, we will begin the process of locating and ordering the parts necessary to repair your vehicle.
4. Parts Received
Once all of the parts have been received, we will begin the repairs.
5. Completion date given
At this time we will provide you with an estimated completion date.
6. Vehicle dissembled and re-inspected
As your vehicle is being dissembled, often additional or hidden damage is discovered. This additional damage is difficult to diagnose at the time of the original estimate as it cannot be seen or predicted until we perform this thorough inspection. Please note that any additional damage may alter your vehicles completion date.
7. Supplement damage report written (if necessary)
This report is written o cover any additional or hidden damage that may be discovered once your vehicles outer panels are removed and the physical structure of your vehicle is revealed. This is referred as to as Supplement Damage in insurance forms.
8. Supplement approved
The insurance company must authorize this additional damage before we can continue the repair.
9. Additional parts ordered (if necessary)
Should we find additional damage, we will need to repeat steps 2, 3. For this reason, our estimator may have asked you to sign an authorization document in advance to cover these additional repairs. Please note that this additional damage may alter your vehicle's completion date.
10. Customer Updated
With your permission we will contact you and update you on the progress of your vehicle's repairs.
11. Structural and body repairs
Our repair technicians will now repair structural and body repairs.
12. Vehicle set on unibody equipment (if needed)
Your vehicle was manufactured in compliance with tight structural standards. Exact location and fit of integral parts are critical to the operation and appearance of your vehicle. In this process we measure your vehicle against published factory specifications and return your vehicle to the manufacturer's prescribed tolerances to ensure proper operation, location and fit of body and structural parts.
13. New panels installed and checked for proper fit
All collision-related repairs require some degree of cosmetic repair and often require replacement of factory panels. We will check for proper fit here and ensure your vehicle's parts look, fit and align the way they should.
14. Corrosion protection reapplied to repaired areas
Most of today's vehicles incorporate some form of corrosion protection applied by the original manufacturer. We will reapply this protection to ensure that your vehicle conforms to the original manufacturer's standards.
15. All metal work done and initial tests done
It is at this point in the repair that we begin to check systems for proper functioning and perform quality control systems for the repair work. An example of a systems check would be the resetting of your safety systems, involving your passive restraint or air bag system.
16. Customer updated
Once again with your permission we will be contacting you to update you on the progress of your vehicle's repair. Should anything have effected the completion date we originally gave you, we will let you know now and tell you why.
17. Vehicle prepped, primed and blocked
Our technicians will begin the refinish process by applying a primer. A surface filler is sprayed on to ensure a quality, uniform and smooth surface. Block sanding is the method of further preparing the surface of your vehicle for paint.
18. Vehicle is masked, taped and placed in paint booth
To ensure that the highest quality standards are met, we carefully mask your vehicle to protect it from overspray during the refinish process. Only the area that needs to be refinished is left uncovered. We then place your vehicle in a controlled atmosphere called a paint booth, where paint material is applied.
19. Vehicle is chemically cleaned and tacked
This process removes all outside contaminates that may have been deposited on your vehicle during the repair process. Tacking the vehicle then removes any dust particle that may remain.
20. Vehicle undergoes multi-step refinishing process
Most of today's vehicles are coated with what is known as a basecoat/clearcoat refinish system. Sometimes a single-stage system is used. In any event, all systems involve several application steps to ensure a quality finish. We will only use refinish products that meet or exceed the original manufacturer's specifications and are backed by a lifetime paint performance guarantee.
21. Reassembly, wheel alignment, air conditioning, detailing, final inspection, and test drive
Once your vehicle has gone through the refinish process we then reattach the other parts such as mirrors, moldings, and other hardware. Should your repair require a wheel alignment or services such as air conditioning repair, we will perform them at this time. Your car will undergo a thorough cleaning, test drive and quality inspection prior to being returned to you.
22. Confirmed delivery date given
We will contact you and make arrangements to get you back in your vehicle at your earliest and most convenient time.